Conduct and Practices

Circle of Care Service is registered with the Care Quality Commission (CQC) and adheres to its Code of Conduct and Practices. We maintain high professional standards through regular staff training and supervision.

Circle of Care ensures that all staff members are qualified or working towards NVQ/QCF level 2, and are equipped with relevant, timely and comprehensive knowledge and understanding of the specific needs and requirements of the people we support.

We review clients’ condition periodically and whenever it is deemed necessary, in collaboration with their relatives and key sector professionals in maintaining a holistic care service.

We carry out periodic survey aimed at gauging the quality of our service through the people we service and their relatives to improve our services.

We maintain and respect the confidentiality of our clients and all relevant personal information relating to their care in accordance with the law.
 
We take our clients’ views seriously and we respond promptly and professionally to all complaints. Naturally, we appreciate and accept praise when we earn them.

• We will always respond to feedback, be it positive or not and when we say we'll call you back, we will.
• Our staff will carry an identity card.
• Respect must be reciprocal for the clients, their families and support staff.
• Working together in harmony.​​​​​​​